Last updated: August 14, 2026
Summary: Ciphrai Security provides a free 30-day trial so you can evaluate the platform fully before paying — no credit card required. Because of this, we do not offer open-ended satisfaction refunds on paid subscriptions. We will issue refunds for billing errors, duplicate charges, accidental renewals reported within 48 hours, or verified service failures. Contact ciphrai.sec@gmail.com for any billing questions.
We believe the best refund policy is one you never need to use. That's why every Ciphrai Security account starts with a 30-day free trial — full platform access, no credit card, no obligation. By the time you subscribe, you have already seen exactly what the product does.
Because of this trial, we do not offer open-ended satisfaction refunds on paid subscriptions. What we do commit to is handling any genuine billing issues quickly and fairly.
All new accounts receive a 30-day free trial with complete access to all features. No credit card is required to start. You will not be charged unless you actively choose a paid plan after the trial ends.
We send reminder emails before your trial expires so you are never caught off guard.
Ciphrai Security uses Dodo Payments as our authorized payment processor. All payment transactions, recurring subscriptions, and billing communications are managed securely through Dodo Payments.
If you experience any billing discrepancies or wish to request a refund under our policy, please contact Ciphrai Security directly at ciphrai.sec@gmail.com for prompt resolution.
We will issue refunds in the following situations:
If you were charged the wrong amount, charged twice for the same period, or charged after a confirmed cancellation, we will refund the erroneous amount in full. Please contact us within 30 days of the incorrect charge.
If Ciphrai Security experiences a sustained outage or critical failure that renders the platform unusable for a significant portion of your billing period, and the issue is attributable to us, we will issue a prorated credit or refund for the affected period at our discretion.
If you forgot to cancel before a renewal date and contact us within 48 hours of the charge, we will review your case on a goodwill basis. We cannot guarantee a refund in this scenario, but we will make a reasonable effort to help.
The following are not eligible for refunds from Ciphrai Security:
Please note: If your account is terminated for a Terms of Service violation (e.g. using the vulnerability scanner to attack third-party systems), no refund will be issued.
For any billing question or eligible refund request, reach out to us directly:
Send an email to ciphrai.sec@gmail.com with the subject line "Billing — [Your Account Email]".
Provide your account email address, the charge date, the amount, and a brief description of the issue.
We will respond within 2 business days. If a refund is approved, funds are returned to your original payment method within 3–10 business days via Dodo Payments.
Cancellation stops future billing and is separate from a refund. You can cancel your subscription at any time from your dashboard Settings page. Upon cancellation, you retain access until the end of your current billing period — no further charges apply.
We recommend cancelling through the dashboard as early as possible if you do not wish to renew, rather than waiting until the renewal date.
Payments are processed securely by Dodo Payments. Refunds are returned to the original payment method in the currency of the original charge. Ciphrai Security is not responsible for exchange rate differences or bank fees incurred during the refund process.
This policy does not override any statutory rights you hold under applicable consumer protection law, including the South African Consumer Protection Act 68 of 2008 or equivalent legislation in your jurisdiction. Where local law grants you broader rights, those rights apply.
We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
For billing questions or refund requests: